SimpleSwap Reviews, Source by Source
Trustpilot direct access is blocked to automated tools, so we report what SimpleSwap itself currently displays plus what we could confirm on Cryptoradar and the app stores. Below: the current numbers, a real screenshot gallery, and the recurring themes, praise and complaints both.
SimpleSwap's own reviews page currently displays an "Excellent" Trustpilot rating badge, Trustpilot's top qualitative band. We can't retrieve Trustpilot's live numeric TrustScore directly (their site blocks automated requests with a verification challenge), so we're not restating an exact digit here. Check the live score directly on Trustpilot using the link below.
48 user ratings as of August 2026 (Cryptoradar's own structured data shows an exact value of 4.46 from 47 ratings, close enough to be the same live figure, likely a rounding/timing difference).
1,108 combined ratings across SimpleSwap's iOS and Android apps, per the structured data on SimpleSwap's own reviews page. This reflects app-store reviews specifically, not the exchange service as a whole.
Source comparison
The same signal set, side by side.
| Source | Score | Sample | What it measures |
|---|---|---|---|
| Trustpilot | Excellent | not disclosed to us | General service reviews |
| Cryptoradar | 4.5/5 | 48 ratings | Exchange-specific: ease of use, value, verification, support |
| App Store / Google Play | 4.7/5 | 1,108 ratings | Mobile app experience |
Review screenshot gallery
Real, unedited screenshots pulled from Trustpilot and Cryptoradar listings.
Positive vs. critical themes
Read from currently-live reviews, not cherry-picked; the critical column is here on purpose.
What users praise
- Speed once funds are sent
Multiple recent 5-star reviews describe the swap itself completing within minutes of the sending transaction confirming.
- Asset and pair coverage
Reviewers who trade less common tokens specifically call out being able to find pairs elsewhere unavailable.
- Support recovering mistakes
More than one review describes a self-inflicted error, like a wrong address, that support was able to help resolve, even if it took a few days.
What users criticize
- Verification-pause clarity
Some 1-star reviews center on a swap being paused for compliance review without, in the reviewer's account, a clear in-app explanation of why or how long it would take.
- Occasional timeouts
A smaller set of reviews describe a swap stalling or timing out, most often tied to slow confirmations on the sending network rather than SimpleSwap itself.
- Resolution speed
Even in reviews that end positively, a few reviewers note that resolving an issue with support took longer than they expected.
Check the sources yourself
We link out rather than ask you to trust a screenshot.